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May 14, 2021 01:52 (UTC)

Apology on Final Test Inconveniences and Compensation

 

 

Greetings Adventurers,

 

We would like to take this opportunity to apologize for all the inconvenience caused due to the server list error in some regions, as well as other server issues during the beginning of the Final Test.

 

There were more players at start than expected, and the instability was caused due to the concentration of players in a particular region.

 

The connection issues have now been resolved, and once again we thank you for your patience and understanding.
Should another unexpected stability issue occur in the future, we will be sure to respond and resolve the issue as quickly as possible.

 

Once the Final Test has ended, we will be performing a detailed review on all possible technical issues, including the ones that occurred during the beginning of the Final Test to provide an uninterrupted gameplay environment at official launch.

As an expression of both our apology and thanks, we will be providing all Final Test participants with the following rewards at official launch.

 

[Final Test Compensation Rewards] 
- Eligibility: All Final Test participants (players who accessed the game at least once) 
- Compensation: SXP Boost Ticket (3 Days) x1, Memory Gem VI x5, Elixir of Haste x5 
- Delivery Schedule: During the official launch

 

Please note that the compensation rewards above will be provided separately from the Final Test participation rewards.

 

Thank you, and we hope you enjoy the rest of the Final Test.

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